

Marketing has increased in complexity with the fragmentation of media channels and the increase in the number of specialist suppliers providing services in each of these channels. Gone are the days of the creative and media agency being the backbone of the supplier panel. Today, marketeers are managing increasing numbers of suppliers including digital agencies, channel planning, public relations, design companies, direct marketing, CRM, promotions, sales activation, experiential and more.
Equally, the marketing department is influencing and interacting every level of their organisation, including sales, call centres, IT, retail, operations, finance, management and the like. And businesses themselves are becoming more complex with offices and operation spread over wide geographic regions, nationally, regionally and internationally.
Being able to measure, manage and maximize these relationships and interactions is key to the performance and success of any marketing strategy. Yet traditional models such as surveys, interviews or feedback systems are either too limited, expensive or time consuming to manage this complexity with ease.